tag:blogger.com,1999:blog-28159450.post5115418762906005968..comments2007-04-17T21:26:38.235-07:00Comments on Experienceology: Defining "customer experience," part 3Stephanie Weaverhttp://www.blogger.com/profile/02116304523866425794noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-28159450.post-21307969478580641022007-04-17T06:50:00.000-07:002007-04-17T06:50:00.000-07:00I think it's critical to examine and come to grips...I think it's critical to examine and come to grips with the yawning gap between on the one hand, creating good experiences as a core attribute of your service and product offering (e.g., Washington Mutual) and on the other hand, seeing experience itself as a core business offering (e.g., Rainforest Cafe.) I've blogged more on this at <A HREF="http://heyrobertdavis.blogspot.com/2006/09/chief-whatever-officer.html" REL="nofollow">Chief Whatever Officer.</A>Roberthttp://www.blogger.com/profile/11099481518623155095noreply@blogger.com