Details, details

At a recent hotel stay, I was surprised and delighted to discover these little tea boxes instead of the regular wrapped bags.

On the back, "Great Things in Small Packages. The T-box Revolution is our award-winning single service box with one Infuser Bag tucked inside. Each box is a unique tea gift."

Tip of the day: Upgrading just a single aspect of your offering, like this tea, can make all the difference in how the customer perceives your overall experience.

Technorati Tags: customer experience, customer service, tea service